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Complaints - Health Care Facilities and Nursing Homes

The Ohio Department of Health (ODH), Bureau of Long Term Care, Complaint Unit maintains a centralized contact point and a coordinated information source regarding allegations submitted to the Complaint Unit involving all Medicare/Medicaid providers/suppliers under the jurisdiction of the Centers for Medicare and Medicaid Services, federal laws and state-licensed facilities under the jurisdiction of Ohio state laws.

Includes:

  • Nursing homes, skilled nursing and nursing facilities.
  • Hospitals.
  • Residential homes, intermediate care facilities for persons with intellectual disabilities, unlicensed homes, county homes.
  • Home health agencies, hospice agencies, renal dialysis centers, in-patient rehabilitation centers, ambulatory surgical centers, birthing centers, rural health clinics, free-standing radiation therapy centers, mobile diagnostic imaging centers,  portable X-rays.
  • Solid organ transplant services, bone marrow/stem cell transplantation services.
  • Adult and pediatric cardiac catheterization services, obstetrics/newborn units.
  • Clinical laboratories, and plasmapheresis centers.
  • Any other federally certified or ODH-licensed health care service or treatment provider.

The Complaint Unit utilizes a computer program that provides an effective method of processing complaints received from the initial contact through intake and investigation to close out and strives to ensure a safe environment and high quality of care are provided to those beneficiaries, residents and clients using regulated health care facilities or agencies. It assures participating health care providers continually meet Medicare/Medicaid and state requirements by referring all complaints to the appropriate ODH regional offices or to other state agencies for investigation.  Complaint investigation is unannounced and the identity of the complainant and resident(s) is never divulged.

Please provide as much detailed information about your complaint as possible. Such as the name and address of the facility. The date and time of your concern and identifiable resident, patient, and staff information.

All complaints are investigated by using the survey process of that specific provider type. The complaint survey is a partial survey of the specific nature of the complaint as it relates to the federal regulations and/or the state rules and regulations. The bureau has two regional offices throughout Ohio that maintain staff for the actual investigation. Complaints can be submitted to ODH using the following methods:

Telephone:
1-800-342-0553
1-800-669-3534 Home Health Hotline 
Live Call Coverage: Monday – Friday, 8 a.m. – 5 p.m.

E-mail:
HCComplaints@odh.ohio.gov

Last Updated: 04/21/2016