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Payment Process

Payment rules and regulations for the Ohio WIC program are set forth by the United States Department of Agriculture Food and Nutrition Service (USDA/FNS). The State of Ohio, Department of Health, Bureau of Health Services, WIC program administers all awarded WIC funds.

The Department will pay vendors for all EBT transactions submitted to the state WIC Program if all of the following conditions are met:

• The WNC transactions occurred during the valid period

• The transactions contained in the claim file are less than forty-eight (48) hours old at the time of claim file submission

• The participant approved the transaction at the point of sale

• The claim file includes transactions that occurred only at the authorized vendor

• The WIC transactions occurred while the vendor was in a valid contracting period

The department shall pay the vendor the actual amount of sale or the maximum value as established by the department for each transaction, whichever is lower.
Payments are made by direct deposit in an account established during the contracting process. New Vendors are responsible for setting up their banking institution through Ohio Shared Services located at once they have been approved to be an authorized WIC vendor. Once you receive a confirmation email from Ohio Shared Services that your account has been activated, please email or notify your vendor specialist. If you are an existing vendor that needs to update or change your banking information you should log onto the Ohio Shared Services website and follow the prompts. If you have any questions, please contact Ohio Shared Services at 1-877-644-6771.

Payment Inquiries

Authorized vendors will be able to view the Remittance Advice through the Vendor Portal. The Remittance Advice details claim files that have been processed and includes corresponding reject codes and/or payment adjustments.

Click here to view the Ohio WIC Omneity Vendor Portal User Manual.

Before calling the Vendor Specialist, please have the following information available:

1. The total dollar amount listed on the claim file

2. Deductions/Adjustments/error codes for each claim file

3. Four-Digit Store Number

4. Claim File Number

A Vendor Specialist will be available to answer your call at 1-800-282-3435, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Request for Reconsideration of Payment

For information on reconsideration of payment click (rule 3701-42-07).

Requests for reconsideration exceeding $500 require USDA approval. Requests must be submitted in writing and must include any supportive documentation (e.g., wholesale invoice, reason for request), the vendor’s four digit WIC identification number, claim file number, the dollar amount to be reconsidered, and the date on the claim file and the denial code. This information should be sent to the following address or the email below:


The Ohio Department of Health

Bureau of Health Services

246 N. High St. 6th Floor

Columbus, Ohio 43215

Attention: Vendor Operations Manager


Last Updated: 5/16/2018